We have compiled a list of Frequently Asked Questions for your convenience.
- Account Admin
- Downloading Files
- File Delivery
- File Formats
- Forgotten Password
- Legacy Accounts
- Lost Password
- Loyalty Points
- Payment Types
- Payments And Payment Processing
- Reward Points
- Smart Phones And Tablets
New file sets will be released every Friday. The exact time will vary however it will always be a Friday. Every Friday. Every week.
During your time with us, you may come across some or all of the following file formats.
These are universally compatible vector image file formats. They are designs made up of points and lines. This means they will scale up and down without losing definition.
They will work the vasy majority of 2D digital design software, 3D digital design software, electronic cutting/plotting machines, laser cutters.
These are universally compatible raster image file formats.
A JPG is made up of colour blocks and therefore can become pixaleted if it’s size increases too much. It has an opaque background.
A PNG is made up of colour blocks and therefore can be come pixelated if its size increases too much. It transparent background and can therefore be laid on top of other designs in your graphic design software.
A PDF can be opened, viewed and printed by anyone with a piece of PDF management software. The most popular being Adobe Reader.
PROPRIETARY FILE FORMATS
For use with specific digital software programmes.
> AI – Proprietary file format for Adobe Illustrator.
> FCM & FCM PROJECT – Proprietary file format for the Brother Scan N Cut or Brother Design N Cut.
> STUDIO – Proprietary file format for the Silhouette range of electronic cutting machines.
> CRT – Proprietary file format for the Cricut range of electronic cutting machines.
> MTC – Proprietary file format for Make The Cut software.
> SCAL – Proprietary file format for Sure Cuts A Lot software.
Some email service providers set blocks against automatically generated emails as they consider these to be spam or unwanted junk.
Sadly this means that sometimes you will not receive communications from us.
To resolve this, please add firstname.lastname@example.org
All accounts, together with all order history and reward points, from the old Digital Craft Emporium website, were deleted on the 18th April 2018. This was to allow for the building and installation of this new website.
This information is no longer available or usable on this new website.
If you have lost your password you can reset it via the link you see where ever you see the login form.
We’ve put one to the right to make it easy to find.
No. Although we process payments through PayPal, you can opt to set up your subscription with a credit or debit card.
Files from this website will be downloaded in a zipped folder. This will need to be unzipped before you can use the file sets within.
If you are unsure how to do this, you may find this video useful.
Sorry, we are unable to process cheques.
All accounts, together with all order history, from the old Digital Craft Emporium website were deleted on the 18th April 2018. This was to allow for the building and installation of this new website.
This information is no longer available.
Payments are taken each week on the day that you subscribed.
Therefore if you subscribe on a Thursday, your payment will be processed every Thursday.
All accounts from the old Digital Craft Emporium website were deleted on the 18th April 2018. This was to allow for the building and installation of this new website.
If you wish to use this new website you will need to sign up for a new account.
The short answer is, probably not.
This is because the files are downloaded in a ‘zipped’ folder and mobile devices tend to hate these. In fact, I am sure I sure a smartphone spit on a zipped folder once.
The simple solution is to get to a desktop computer of some sort and download it there.
If for some mysterious reason you wish to cancel your subscription, please do so via your account on this website.
Alternatively, you can cancel the subscription via PayPal. Once a non-payment is reported to us, your subscription will be automatically cancelled.
Step 1. Don’t panic.
Step 2. Click on the lost password link wherever you see the login form – we’ve put on to the right for your convenience.
Step 3. Follow the lost password process.
Step 4. Chill out, login and browse.
It is possible that you did not complete the registration process fully.
Registration is a two part process.
Part one is where you create your recurring payment profile with PayPal.
Part two is where you link that profile to your account on this website – whether you are signing up for a new one or signing in to an older one.
If step two is not completed, payments will still be taken however this website will not know which account to assign these payments to.
To resolve this, you can either act on the “Did You Forget Something” email that will have been sent to you OR you should get in touch to ask if your account has been set up correctly and if not, to resend the registration completion link.
We process all payments via PayPal.
This means that whether you wish to pay with PayPal funds or a credit or debit card, it is likely that we will be able to accept it.
You can browse and view this website using any smartphone or tablet.
You may experience technical difficulties if trying to sign up for a subscription or download files as most mobile devices of this type don’t have the appropriate coding language to achieve either of these things.
If you are here for the cheeky weekly, simply open the listing page for the file set your are interested in, scroll to the bottom of the page and then click the download link.
If you would like any of the more complete sets, you will first need to sign up for a subscription and then be signed in for the relevant download button to appear.
Files will be downloaded in a zipped folder so if you are unsure how to unzip this, you may find this video useful.
If you didn’t find the answer to your question here, please feel free to contact us.